Find answers to frequently asked questions. If you need more help, contact us below.

I’m interested in tracking other things. How does that work?

Ripl will be adding more “ripples” in the future. It’s important to allow companies to build up their capacity slowly because that prevents staff fatigue. We welcome your suggestions for the next ripples you’d like to make. Please do contact us to let us know what you’d like to see next.

How do I upload my data to Ripl?

In your Account, you will see an Upload files tab. Click on that tab. You can upload any type of file to Ripl that way.

Does Ripl provide any support?

Yes, right now we provide a lot of support to our members. We want you to succeed and be proud of the steps you’re taking. As a tech startup, your feedback is incredibly helpful to us. You can contact Ripl anytime with questions, and we generally reply back within 24 hours.

How much does Ripl cost?

Ripl gives you a free one-month trial. So there’s no reason not to start tracking your impact! After the first month, Ripl costs $9.99 per month.

How do I change my profile?

Contact Ripl to change your profile anytime. We have minimized the fields you complete so that you should not need to update it often.

How do I create my public profile?

Ripl sends you a short form to complete. We’ve chosen to do this instead of an online profile so that you can share this with anyone at your company to complete the profile.

What are the visibility options for my updates?

There are three visibility options:

  1. Public: Visible to anyone.
  2. Members only: Visible only to other logged in Ripl members.
  3. Private: Visible only to you.

The default setting for your updates is Public. If you’d like to make them Members Only or Private, please contact us.

 

Are my updates public?

Yes, the default setting for your results is public. We know this can be an uncomfortable step, but we recommend making updates public because that encourages more companies to be transparent about their performance. For most companies, your customers will applaud you for being transparent, even if your results are not what you hoped.

Need help? Contacts us for support, and we’ll reply within 24 hours.

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